M&S Bank is committed to keeping your banking information private. With criminals getting more bold trying to gain access to your personal information we take every step that we can to help you keep your information secure. Education is key when outsmarting a crimnal, which is why we are stepping up the education of our customers in ways that we learn about criminals trying to steal information.
As we learn about a new way our customer might be impacted we will post it on this page so you know what to be on the look out for. If at anytime you think your account and/or personal information might have been compromised please do not hesitate to contact your M&S Banker. We are not trying to scare you with this information, but cyber crimes are on the rise, so we want our customers to be prepared for whatever may come their way.
Please remember M&S Bank will never call, text, or email you to ask for sensitive information such as account numbers, PIN, passwords or your Online Banking ID. If you get this type of request but think it might be legitmate, tell the person on the other end that you will call them back and use a on a phone number that you know belongs to the company.
Heartbleed OpenSSL Vulnerability...
Your security as a customer of M&S Bank is our top priority. We want to assure you that we take every precaution to keep your information secure. There has been much information in the news recently about the Heartbleed OpenSSL Vulnerability. Our research has determined that this vulnerability has not affected M&S Bank (including your Online Banking login) but there are many sites that were affected. We would like to take this opportunity to remind you that creating strong passwords and regularly changing them is a good practice for your online accounts. Your online banking password must be at least 6 characters but can be a combination of upper and lower case letters, numbers, and special characters. It is also suggested that you use different passwords for different online sites, especially for important sites like online banking or email. Also do not keep them written down on a piece of paper.
The safety and security of your personal information is of utmost important to us. Thank you for banking with M&S Bank.
Phone calls stating their debit cards have been blocked or compromised...
We are aware of at least three of our customers who have received phone calls stating their debit cards have been blocked, compromised, etc., and to provide the debit card number to get it released. The wording may vary from call-to-call. Customers may also receive similar text messages on mobile phones. Please advise customers with inquiries that these are fraudulent calls and that the bank will never call them requesting the debit card number or other personal information relative to their bank accounts and/or cards.